Hosting, Email & Domain FAQs

Our hosting infrastructure is located in Melbourne and Sydney, Australia. We focus on providing reliable hosting backed by an Australian team with more than 25 years of experience.

Our managed hosting is designed for business websites, web designers and growing businesses. It includes Australian-based hosting infrastructure, proactive security scans, regular off-site backups, malware blocking and monitoring of hosted websites. The exact resources and allowances depend on the hosting plan you choose.

Absolutely. We host WordPress websites and take a proactive approach to keeping them secure and up to date. Our platform includes proactive WordPress plugin updates, daily security audits, malware blocking and ongoing monitoring of the websites we host.

Yes. Our hosting isn't limited to traditional WordPress and PHP websites. We also host Node.js applications and modern web applications, including websites and services built around AI agents and AI-powered workflows.

If you're building with Node.js, an AI agent framework or another modern application stack, get in touch to discuss your requirements. The right hosting environment will depend on your application's runtime, resource and deployment needs.

This depends on the hosting package you select. Different plans have different resource and website allowances. If you need to host multiple websites, contact us and we can help identify a suitable option.

We perform regular off-site backups as part of our hosting platform. However, we still recommend keeping your own independent backups of your website files and databases. Our Terms of Service explain that customers remain responsible for maintaining appropriate backups of their data.

Security is an ongoing part of how we manage our hosting platform. We perform daily security audits, proactively update WordPress plugins, block malware and monitor all websites hosted on our platform. We also monitor emerging vulnerabilities and apply relevant security updates and mitigations.

Our Status & Security Updates page provides information about significant maintenance and security events.

Yes. We offer free website migrations to XYZulu. We'll help move your existing website from your current hosting provider and make the transition as straightforward as possible. Contact our team to discuss your website and arrange the migration.

First, check our Status & Security Updates page for any known service interruptions or maintenance. If there is no relevant notice, contact our team with your domain name, when the problem started and any error messages you're seeing. We'll help investigate.

You'll need your email address, password and the appropriate mail server settings for your account. Our email service supports standard IMAP and POP3 connections. If you need help configuring your email application, contact our team.

Yes. You can configure your email account on multiple devices, such as your computer, phone and tablet. We generally recommend IMAP because it keeps your messages synchronised across devices.

Yes. XYZulu email supports both IMAP and POP3. IMAP is generally recommended when accessing the same mailbox from multiple devices because it keeps messages synchronised with the mail server.

Our secure email service includes advanced spam filtering to help reduce unwanted messages and keep your inbox cleaner.

Yes. We offer free email migrations to XYZulu. We can help move your existing mailboxes so you can continue using your email with minimal disruption. Contact our team to discuss your current email provider and arrange the migration.

Check that your internet connection is working, your mailbox isn't full, and your email application is using the correct account settings. Also check your spam or junk folder. If the problem continues, contact us with the affected email address and details of any error messages.

You can search for and register a domain through our online ordering system. We offer popular domain extensions, including .com.au and .com. Availability and registration requirements depend on the domain extension.

You can enquire about transferring an existing domain to XYZulu. The process varies depending on the domain extension and current registrar. Some domains require an authorisation code or additional verification before a transfer can proceed. Contact us if you'd like help with a transfer.

Australian domain names such as .com.au have eligibility and allocation rules administered by auDA. Generally, the registrant must meet the relevant Australian presence and domain-name connection requirements.

Eligibility is checked during registration, renewal and transfer. If your business details or ABN/ACN have changed, your domain registration may need updating. See our Invalid .au Eligibility information for more detail.

Domain registrations are time-limited and must be renewed to retain ownership and use of the domain. Renewal periods and pricing vary depending on the domain extension. Keep your account and contact details up to date and make sure your renewal arrangements are in place.

DNS records control where your domain's website and email services are directed. If your domain is managed through XYZulu, contact our team if you need help making changes. Before updating DNS records, make sure you have the correct values from your website or email provider.

Yes. Your domain does not have to use XYZulu email services. You can point your domain's email to another provider by updating the relevant DNS records, including MX records. The correct settings should be supplied by your email provider.

You can contact our Australian team through the Contact page. We can help with technical questions, billing enquiries and general service questions.

You can access your customer account through the My Account portal. From there, you can manage your services and account information.

Log in to your customer account and review your available account and billing options. If you need assistance updating your details, contact our team.

Contact us as soon as possible. If you can still access your account, change your password to a strong, unique password. Also check for unexpected changes to your website, email accounts or account details. Avoid sharing passwords by email.

Visit our Status & Security Updates page. We use this page to publish service availability information, maintenance notices and security updates.

A Digital Session is a dedicated one-hour session with XYZulu for practical help with a technical issue, digital workflow or your next step. It's an opportunity to work through a specific challenge and leave with a clearer idea of what to do next.

They're intended for people who want practical, one-to-one help with technology. You don't need to be an IT expert. Whether you're running a business, managing a website or trying to make better use of digital tools, we can work through the challenge together.

Think about the problem you'd like to solve or the outcome you'd like to achieve. Bring any relevant information, examples or questions. Having a clear goal helps us make the best use of the hour.

Yes. Digital Sessions can be used to work through an existing website, technical issue or digital workflow. We'll focus on understanding the challenge, exploring practical options and identifying useful next steps.