You may be contacted by us if our records indicate that the ABN/ACN which is currently associated with your .com.au (or other .au domain) is not currently eligible to hold this domain name. Action is required, or the domain will unfortunately not be eligible to be renewed. You can perform a WHOIS on the domain to see the ABN/ACN currently attached from here: whois.auda.org.au
Usually this situation is a result of an ABN expiring, or a business/domain name ownership transfer has taken place but the ABN on file with AuDa has not been updated. Please note, while we will contact you about this issue, this issue is entirely out of our hands, it is the policy of auDA (who managed the .au domain space) and we are required to act in accord with their directions.
To resolve the issue, you may need to follow one or more of the steps below:
Registrants can perform a MANUAL COR if they meet section 5.5 of the 2004-01 – Complaints – (Registrant Eligibility) Policy, which states if;
- There is documentary evidence that, prior to its demise, the registrant agreed to transfer the domain name licence to the entity or individual currently using the domain name; and
- The transfer meets the requirements to hold the domain name listed in auDA’s Transfers (Change of Registrant) Policy (2011-03).
For Businesses or Organisations unable to reactive their ABN/ACN
To initiate a COR (Change of Registrant) process, we need some evidence that the domain name has changed entity.
Here are some examples of documentation we accept as proof of a change of ownership.
- A copy of a sales agreement showing that the business was sold or changed hands; or
- A signed letter on company letterhead stating that the domain name has changed hands; or
- Any valid document showing the domain name or business has changed hands.
If no documentation is accessible, please get in touch with our team to review available options to resolve this, and enable a COR process to take place
For Sole Traders and Partnerships
Registrants can reactivate their ABN online to ensure they remain eligible to hold and renew this domain name.
Alternatively, registrants will be able to perform a change of registrant on the domain name to have the license re-registered to their current ABN.
Transfer of Domain Chain Form
In the event that there is no supporting documentation to complete the CoR process, auDA have provided a document that you can fill out to proceed with the Change Of Registrant. This document is referred to as a ‘Transfer of Domain Chain Form’ and you can download that here. (Synergy Wholesale is our upstream provider) This form is to be completed where a domain name has been transferred to another registrant, and the current registrant i.e. the listed licensee of the domain name, no longer exists.
This form needs to be filled out and supplied to us (so we can pass to our upstream provider) with any supporting documentation AND a Statutory declaration that includes a signature from a Justice of Peace.
How to organise a manual COR
If you need a COR processed manually, you will need to contact us. Please ensure that you provide the supporting documentation mentioned above.
Please contact us if you have any questions and we will pass on your requests to auDA (via our upstream provider)