Category: Essentials

What is managed hosting?

Managed hosting is a common marketing term many web hosts are now using. It means different things to different people, but let’s explain what it means to you as our customer.

  • People. The person who you interact with will personally have the access and authority to resolve or action your request. None of our support is outsourced.
  • Product. We’re not just providing you a hosting service, we are providing you a fully managed product. You tell us what you need, we make it happen. For example you may ask: “Please duplicate this existing website of mine to a new location” or “I need a new WordPress site setup on this domain”. We do the rest.
    We don’t just give you what you asked for, we go further and setup our tools to give you what you need (as well as what you asked for) not only caring for your current needs, but also anticipating what you will need in the future.
  • Systems. We have systems in place to proactively monitor, audit and resolve any security and website issues. This is in your best interests as it means less problems (or none at all) with your websites. We know of any issues and resolve them before you even notice.
  • Speed. We want you to have the fastest loading website you can. We work with you to optimise and setup our custom caching and speed solutions. Some of these may include CDN, NGINX, FastCGI, Redis Database query caching.
  • Security. The internet is a dangerous place, so we have setups that automatically block bad traffic and malicious login attempts and well known hacks.
    We monitor live certain key files on your website to ensure that none of them have been modified without your knowledge. We update your website and any plugins (WordPress/Joomla) for you. This isn’t a paid add-on, we offer it free for all customers.
  • Backups. You’ve heard of them, have you had to use them? Was it easy? We provide free off server backups to you, so you have access to them at the same time we do. We provide you a tool in your website that allows you to restore from these backups at any time.
  • DNS and Domains. We provide a fully managed DNS service to you. You don’t have to understand DNS to work with us, we will look after it all for you. SPF, DKIM, DDNSEC, CNAME, AAAA, SSL etc, we know all this so you don’t have to.
  • Flexibility. There is no one size fits all solution, so we will tailor the hosting solution to meet you and your customers needs. As your site grows, we grow with you.

Read further details on our Cloud Server offerings here. Contact us for a custom quote.

Why you should listen to Google and get a green padlock

With the release of Google Chrome v62 in October 2017 all websites that have a “contact us” form will be marked by Google as Not Secure unless they are using SSL/https

Instead of a warning from Google, you want your visitors to see that your website and any information they provide you is secure.

You can read more about this change in the article Google have provided here: https://security.googleblog.com/2017/04/next-steps-toward-more-connection.html

We want to help you

We can enable SSL for you at no cost (in most cases), however you do need to contact us to request this. Check out our previous post Do you SSL/HTTPS? You should. Find out why

If you are concerned with security and performance, have you seen our Cloud Server offerings? We also offer free domain WHOIS privacy on all supported domain extensions.

Contact us today so we can help to keep you and your customers secure.

Do you have a backup of your website? We can provide you one for FREE

Previously we wrote about the importance of backups in our post Backups are for sissies, right? but what about your website backups, are they important?

You might reason this is your web hosting providers responsibility, but what if they are not taking regular backups, or what if their backup system fails? What if your website is compromised and all data deleted?

To put it bluntly, as a website owner you should also have a backup of your website in the unlikely event your web hosting provider doesn’t or even worse still, goes out of business. Things happen, even a reliable web hosting provider can have issues at times.

That is why, starting today we are making available to all XYZulu Web Hosting customers a new FREE service that will provide you a backup of your website delivered automatically each week to a location of your choosing (Google Drive, Dropbox etc). To have this setup for you, please contact us via our Customer Portal and we’ll get it setup for you.

The backup will be in a .zip file and contain all your files as well as any databases.

Just another way we’re looking after you and your business.

Don’t miss out! Be sure to check out the helpful tips in these previous articles that have benefited so many already:

3 FREE features for you! Domain, Privacy, Email forwarding

4 Reasons you need your own Cloud Server

Overwhelmed with passwords?

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